We will make every effort to make sure you are 100% satisfied with your products and purchase. If at any time you would like to report a problem please email us at firstname.lastname@example.org We only accept returns for defective products, products damaged during shipping and improperly shipped items (wrong item shipped). Please notify us at 513-221-9150 to request a return shipping label. Items shipped without a return label will NOT be accepted. The return shipping label must be attached to the original shipping package.Returns are only accepted when returned in the original product packaging and shipping packaging.